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My RG Wallet

1. What is Rg wallet?

Rg wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.

2. What are the advantages of using Rg wallet

  • Secure Payment: your financial information remain 100% private and secure all the time.
  • Easy-to-use Operation: You will become familiar with the user-friendly interface in less than a minute.
  • Smart Management: Rg wallet is designed to help you manage and control your money easily and conveniently. Checking your transaction details, order history and more is effortless.
  • Free R Points: If you choose to keep any refunds in your Rg wallet, you will receive free R points to save even more money.
  • Fast refunds: Refunds are prioritized for wallet holders and will be issued to your Rg wallet within 1-2 business days.

3. Is there anything I need to do when I first enter my Rg Wallet account?

Yes. In order to ensure the security of your account, you must set up your secure transaction password first.

4. What can I do when I foRget my transaction password, or need to reset my transaction password?

a. Reset Transaction Password

  • Enter the "Account Management" section of your Rg Wallet. Click on "Reset Transaction Password", then input your new transaction password twice and submit the information.
b. Retrieve Transaction Password
  • Enter into "Account Management" of your Rg Wallet, and click on "Retrieve Transaction Password";
  • Click on "Application Email Verification". We will send an email to your registered email address;
  • Carefully check your email inbox (including spam folder), and click the link that is displayed in the email;
  • Reset your new transaction password.

5. Can my order refund be issued directly into my Rg Wallet?

Yes. If you receive a payment refund, you may request to have the refund issued into your Rg wallet. The new balance of your Rg wallet can then be used for shopping other items.

6. What advantage is there in requesting refunds to be issued into my Rg wallet?

If you choose to receive refunds into your Rg wallet, you will earn 5 times refunds amount of R points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 50 R Points.

7. How can I check the information of individual transactions in my Rg Wallet?

Every transaction operation will be conveniently recorded in your Rg Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.

8. How do I access my Rg Wallet?

  • Log into "My Account".
  • Enter into "My Rg Wallet".
  • Set up "Set Transaction Password"
  • Confirm your settings, and start your rewarding Rg Wallet journey.

9.How to use my Rg Wallet?

Type 1 - I have enough Rg wallet to pay the entire new order

  • 1. Click your Shopping Cart;
  • 2. Proceed to CHECKOUT;
  • 3. Choose Rosegal wallet to make payment;
  • 4. Click "PLACE YOUR ORDER";
  • 5. Order placed successfully.
Type 2 -> My Rg Wallet can pay part of my order
  • 1. Click your Shopping Cart;
  • 2. Proceed to CHECKOUT;
  • 3. Choose Rosegal wallet to make payment;
  • 4. Pay the balance by Paypal, Credit Card or other payment method;
  • 5. Click "PLACE YOUR ORDERP";
  • 6. Order placed successfully.
  • How to use my Rg wallet

10.Can I get my Rg Wallet refunded?

Yes. Please kindly contact support center to get a refund for the Balance of Rg Wallet
Note: Refunds will be issued to Paypal within 3-7 days business days.
Refunds will be issued to Credit Card within 3-15 days business days.